Shipping
Where do we ship?
Nerrii ships to 45 countries:
- North America: Canada, Mexico, United States of America
- Europe: United Kingdom, Ireland, France,Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Cambodia
- Middle East: Isreal, United Arab Emirates
Where do we ship from?
Every Nerrii product is thoughtfully handcrafted to order by our skilled artisans in Hong Kong, ensuring each piece is made with care and attention to detail. Our talented craftsmen pour their expertise and passion into every item, creating something truly special.
We take pride in delivering quality craftsmanship. Because every product is made-to-order, you can be sure that your purchase is crafted with dedication.
How much does shipping cost?
All orders over HKD 1,000 qualify for free shipping to Hong Kong and Macau
We offer free international shipping for all orders above HKD 5,000.
Orders under are subject to nominal shipping fee.
Do I have to pay taxes and duties on my orders? TO BE COMPLETED
Nerrii prices does not include taxes for shipments
How long will delivery take?
Each order is custom-made, please grant our skilled goldsmiths 7-14 days to handcraft your jewelry before dispatch.
Delivery times range from 1-12 business days depending on the destination.
All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.
Returns
Nerrii's return policy
We want you to love your purchase! If you're not happy for any reason, you can return eligible Nerrii items within 30 days of receiving them. Just make sure they're unused, in their original condition, and include all original packaging. Since everything is custom-made just for you, we issue refunds as Nerrii store credits, which will be valid for 90 days.
Keep in mind that products marked "Final sale" on their product pages can't be returned.
All returns need to meet our policy guidelines—otherwise, we’ll have to send them back to you at your expense. Also, shipping fees are non-refundable.
Let us know if you need any help with your return—we’re happy to assist!
What is the return process?
Sending back an item? No worries! Just ship your return to our dedicated returns provider in Hong Kong—there won’t be any import duties or taxes to worry about.
You’re free to choose any carrier that works best for you, but keep in mind that return shipping costs are your responsibility. For extra peace of mind, we highly recommend getting a tracking number so your package is protected in case of loss or theft during transit.
If you need any help along the way, feel free to reach out—we’re always happy to assist.